CAMPUS

Human Resources Coordinator at the Plaza Athenee

Welcoming, induction and increasing the skill sets of the 570 or so employees in a Parisian palace: this is the job Laura Benedetti, a 2015 Vatel alumnus, has.


Human Resources Coordinator at the Plaza Athenee

“I always really liked my Human Resources courses at Vatel, but it was the internships that really allowed me to become aware of the strategic and fundamental role this service plays in a hotel’s day-to-day management and operations.

The HR department provides a collective fresh momentum where notions of recognition, motivation and abnegation contribute to better productivity.

As a member of the Human Resources team in the Parisian palace, the Plaza Athenee, I have several missions in line with the four different HR poles:

  1. Administration:
  • Drawing up documents relating to the life of employee in our company
  • Welcoming, monitoring and advising our employees
  • Managing temporary employees
  1. Training:
  • Managing current and future training files
  • Welcoming participants and responding to any questions about the training course 
  • Managing internal training courses (induction days, service quality training)
  1. Internal communication:
  • Assessing and monitoring communication tools for hotel employees
  1. Discipline:
  • Managing and writing diverse disciplinary letters.

 

Qualities required:

  • General organization
  • Listening ability
  • Patience
  • Thoroughness

 

What I really like the best in this job are the relationships I have with the other employees. Each one has a different experience and skills. On a daily basis, part of my work consists in helping them be fulfilled in their jobs, allowing them to voice their concerns and above all, to feel that someone is listening to them.

A hotel’s family spirit and the fact that Management is always there for them, and will allow them to participate also contribute to employee satisfaction. With 154 rooms and 54 suites, the Plaza Athenee is THE Parisian Tailor-Made Palace, where 570 employees all have the same goal: making sure that our guests have an exceptional stay.

The Human Resources Department, with eight members, is in charge of welcoming new employees and showing them around as well as developing the qualities and skill sets of the workforce. 

I’d like to continue my professional career in the administrative field to gain knowledge little by little and be an HR Manager, with a long-term goal of managing a hotel.

I really want to show people that working in the Human Resources department is a valid way of pursuing a career in the hospitality industry and acquiring the skills necessary to manage a hotel, whatever its dimension.”

Laura speaks about her schooling 

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