In April, 2016 she decided to found her own company with the aim of helping other professionals do the same in the Dubaian market. How did she do this? She’ll tell us more.
What made you want to go to Vatel what memories do you have?
The reputation the School had in magazines attracted me and the testimonials from alumni who succeeded all over the world reinforced this, as well as Vatel’s global outreach.
I’ve got great memories of the time I spent at school because this really helped me learn the tricks of the trade and appreciate our French know-how. The weeks that we spend doing practical application help us become familiar with all the departments and understand how they all work together.
Our internships give us great professional experience and are truly a springboard for our future careers.
How did this opportunity of working in Dubai come about?
When I was doing my final internship at the Saint Tropez Villa Belrose 5* Hotel, I met a client who wanted to organize his wedding there. I went back to Nimes to finish up by MBA Vatel and just a few weeks later the Hotel Manager gave me the opportunity to come back and work as the Villa’s Sales and Marketing Manager.
I took the job and started working with the hotel’s team again. This is how I was able to contact the customer who I had met during my internship for his wedding.
As we had spoken together often, he knew that I wanted to work abroad and understood this well, as he himself was an expatriate in Dubai.
He set up a challenge for me: if his wedding was a success, he’d help me find a job in the Emirates. The wedding took place in May, and in August, the Novotel World Trade Center contacted me to work as their Guest Relations Manager.
Can you tell us about the hotel and what you do there?
With 412 rooms, the hotel is part of a complex that includes the Ibis World Trade Center (210 rooms), located on the other side of the World Trade Center.
As the Guest Relations Officer, I had to make sure that our clients were not having any problems and that their stay with us was going seamlessly.
I prepared for the new arrivals of the day - especially for the VIPS - and took care of their requests: all types of birthday or anniversary parties, rooms for families, excursions, restaurant reservations, etc.
I worked closely with all the hotel’s different departments who helped me achieve total customer satisfaction on a daily basis.
During the day, from 8:00 to 6:00, I was in charge of customer “complaints.” I was the Duty Manager, who is the go-to person for any crisis situations, whether they are human, material, environmental or anything else.
I not only had to make the right decisions, I had to make them quickly.
What do the people in the Emirates think of French people?
We are seen by others as being distinguished and elegant people. Because of this great respect, French people are promoted to high-responsibility jobs even faster.
And this is a true asset for anyone who wants to launch a company in the United Arab Emirates. This is why I created my company to help those who want to launch their own company here.
We help them chose their activity so we can assist them later on in their administrative paperwork with the government. After that, depending on the activity or budget allocated, we’ll advise them to create different kinds of companies: Offshore, Local or Free-zone.
Without the shadow of a doubt, the years I spent working in hotels and at Vatel have helped me to:
All of this knowledge that had turned into a skill set has helped me create Hangora Consultancy, my own company, and its vision and values, that I’m proud to convey to my team members each and every day.
Just 20 years old and Emma has already lived in France, in Germany, in Belgium and in England. She’ll tell us about her international experience with the Marco Polo exchange program from Paris to Brussels.Read more
Emma Lacour, who loves travelling and showing her photos on gastronomy and the French art of hospitality on Instagram, tells us why she decided to study in this field.Read more
Mathilde Corbin, who has taught at Vatel Nimes for the past five years, is an expert in events management and a coach for MBA students in this Specialization.Read more
A green Vatel logo, students waiting on tables, at the cash register and advising clients: it’s evident, we’re at a Vatel Cafe!Read more
To thank them for a year of working together, the Lyon Metropolis in an Awards Ceremony, pays homage to what Vatel Lyon students have accomplished.
Currently, in her 2nd undergraduate year, Océane Pilot has already and repeatedly experienced the power of the alumni network of Vatel Bordeaux. Testimonial.Read more
What do Vatel students do when they are not training or in class? Some, like Maxime Culosse, decide to beef up their resumes.Read more
While the international outreach and mixture of theory and practical application convinced Milo’s parents, it was employability and quick promotions in the hospitality industry that seduced Edouard’s...Read more
Red alert! We found Tokyo, Berlin, Rio, Denver and even "El Professor" in the South of France: they were hidden among the Vatel Nîmes first year students during their orientation weekend in Fréjus! #moneyheistRead more
From Montenegro, Tunisia and India, more than 60 students came to Nimes to do their international internship at the Vatel Hotel.Read more
Food and beverage manager and sommelier at Les Tables Vatel in Bordeaux, Julien Borreil likes to learn and discover.Read more
Accepted at Vatel Nantes, Lou Nguyen ends her admission interview by trying on clothing. By the way though, why wear a uniform and what do students think about this?Read more
Hired even before they received their degrees, the Vatel Lyon class of 2018 has great jobs again this year!Read more
How can students appreciate and retain a theoretical course? With a professor who has worked in this industry and has lots of stories to tell!Read more
You could say that Irene Melero, who speaks Spanish, Italian and French, is an expert in how to learn foreign languages! Let’s have a look at her background and educational philosophy.Read more
Vatel Nimes 4th year students came in second place in the nationwide “Challenges for Youth and Companies” competition. What did they decide to promote? A hotel of course!Read more
Vatel students: your 4th year mission, should you choose to accept it, is the following: drawing up a development strategy to increase Chinese tourism in your city, working closely with the Lyon Metropolis.Read more
A 2010 alumnus, Francois Perraud is now a Financial Controller at the Nantes Radisson Blu. Coming September, he’ll also be a Vatel Nantes faculty member!Read more
Vatel Bordeaux Academic Director Ludovic Glorieux presents his missions and a complete overview of the strengths and challenges for the Vatel Group entity in Gironde.Read more
Who is Isabelle Cassini, a Vatel Nantes professor?Read more
The next Worldwide Hospitality Awards will be held in one month: support the Marco Polo program candidacy by voting here right now!Read more
We wish you all a great academic year and a special welcome to the first class of Vatel Nantes.