What can top becoming a hotel Revenue Manager just upon graduating from Vatel? Perhaps becoming a Revenue Manager for three hotels?
Emeline Laucagne, an MBA Vatel Valedictorian, was recruited as the Revenue Manager for three Novotel Hotels in Paris. She’ll tell us about her job.
Emeline, in the 2013 MBA Vatel Valedictorians interview, you told us about how you enrolled in Vatel: “I enrolled in Vatel Lyon directly in the Foundation Year after having graduated with a two-year vocational degree in International Commerce.” Why did you make this decision?
I was thinking about working in Hospitality even before I did my International Commerce degree. Thanks to Vatel, I was able to use the general knowledge that I learned during my vocational degree. I was attracted by this dynamic activity where you are constantly in contact with others and where you can work any place in the world. This is an ever changing and constantly innovating environment. It calls upon many profiles and skills.
" Vatel allowed me to discover this sector, its codes, its history and stakes, plus allowing me to participate in several internships and meet fascinating people."
I learned a lot from both of these internships. From both a technical and a human point of view. My Irish experience was very “hands-on.” This operational job confirmed that I loved working in hospitality and also allowed me to expand my managerial know-how at the same time I was getting more fluent in English.
My final internship at the Royal Monceau allowed me to hone my professional projects and specialize in Revenue Management. This was a huge challenge as the hotel was just opening. Plus it’s a luxury hotel, meaning it has very discriminating clients.
And you finished by saying: “In less than a week, I learned that I was the Vatel Lyon 2013 Valedictorian and that I had been hired as a ‘Multi-Hotel Revenue Manager.’ Then you give us your personal definition of a RM: “My mission will consist in maximizing the hotel’s turnover by acting on determination of rates and on the available capacity, depending on forecast demand.” Has your vision of this job changed since then?
This is a general definition of the RM job. Missions of course then have to be adapted to each hotel depending on their needs. A Revenue Manager can also be responsible for other jobs, especially in Distribution and work in other departments, in particular in Sales and Reservations, for example. But the aim remains to optimize hotel person-nights, in predefined periods, while protecting the guests who contribute the most.
Vatel Lyon offers the fifth year MBA Vatel specialization in “Revenue Management.” Would you have chosen it in your fourth year, or wasn’t your professional project ready then?
I might not have chosen it because then I was hesitating between RM and Finance.
What advice could you give to fourth year students who are wondering what this Revenue Management specialization is?
To help students make a choice, I’d advise them to meet a Revenue Manager in a hotel to get a better idea what this job really entails on a daily basis. We’re no longer in an operational hotel environment and are more focused on a world involving figures and Excel spreadsheets, which isn’t necessarily everyone’s cup of tea.
Could you tell us more about the Novotel brand and the hotels you work for? What are your daily activities?
Novotel is an Accor group chain. These are standardized four-star hotels. I work for the :
These hotels have individual guests and groups, mostly for business during the week and for vacation stays on the week-end. Each one is very different and has a different context. Working for three hotels is very enriching.
On a daily basis,
What are you short, mid and long-term projects?
This job I’m doing now was created. I really like it and I have quite a few things to learn yet and put in place. I’m always learning something new, at many different levels.
"This is a really exciting job that is constantly changing."
Working for hotels that are part of an international group allows you to learn more and gain more skills, as you are always in contact with many different co-workers.
In the longer term, I would like to remain in the hotel management field, probably in other jobs and work internationally.
Their names are Lola, Charlotte and Lea. All three of them are first-year students at Vatel Nantes and each of them has a hidden talent...Read more
Just 20 years old and Emma has already lived in France, in Germany, in Belgium and in England. She’ll tell us about her international experience with the Marco Polo exchange program from Paris to Brussels.
Emma Lacour, who loves travelling and showing her photos on gastronomy and the French art of hospitality on Instagram, tells us why she decided to study in this field.Read more
Boosting students’ integration and supporting the student council are the main tasks of Chloé Cassagne, head of Student Affairs department at Vatel Bordeaux.Read more
Vatel Bordeaux constantly strives to get its students acquainted with eco-responsible practices such as environmental awareness, waste management and help them support local producers.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
To thank them for a year of working together, the Lyon Metropolis in an Awards Ceremony, pays homage to what Vatel Lyon students have accomplished.
What do Vatel students do when they are not training or in class? Some, like Maxime Culosse, decide to beef up their resumes.Read more
While the international outreach and mixture of theory and practical application convinced Milo’s parents, it was employability and quick promotions in the hospitality industry that seduced Edouard’s...Read more
Geoffrey Pédemay (President) and Andy Gallo (in charge of marketing) provide valuable advice on the organization of the Gala. They also look back on their year as members of the Student Office. Interview.
Today, “fast” is a key word for many people: the clock is ticking and things must get done quickly. It is in this context that fast food appeared, with the consumer’s need to eat quickly.Read more
After teaching courses qualifying students for a BTS advanced vocational diploma in tourism, Marie-Fleur joined the team of Vatel professors in October 1994. She is one of the school's pioneers.
Even before beginning the 1st year of her Bachelor’s degree course at the college, Sibylle had already decided to take part in the Marco Polo programme, without knowing what her destination would be.Read more
Vatel Bordeaux is very proud of its students’ results, with 16 of its 25 MBA students graduating with merit in 2015. This year the girls lead the field, among them our top student, Alexandra Terrier, who has taken second place out of all the studentsRead more
Currently studying in Foundation Year, this young student gives us her first impressions about her life in Bordeaux.
From 4 to 7 November, Jean-Pascal Paubert, board member of the "Union de la Sommellerie Française in Bordeaux", was a judge at the 3rd competition organised by the International Sommelier Association (ASI), in Hong Kong.
Pierre Mettelin, Professor of Oenology at Vatel Bordeaux, completed a ten-day trip to the Anhui Region of China last October, visiting the University of Huangshan with which Vatel signed a cooperation agreement in 2014.Read more
Sandra Pasteur, the mother of Océane, a young student in 1st year of Bachelor Degree tells us about the gratification of her daughter after her entry at Vatel last November.
As he is about to leave on the Marco Polo program in the Philippines, Romain de Charnacé, a Vatel Bordeaux student, gives us some tips to prepare such a trip.Read more
Qian Qian Wu, a Chinese second year MBA student, gives us her opinion on her schooling and life in Aquitaine.Read more