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Maximiliano ESPEJO - Vatel

Maximiliano ESPEJO

Duty Manager

Setai Hotel
Class of 2016

Miami, United States Return

A Vatel Buenos Aires 2014 graduate and Vatel Martigny in Switzerland 2016 alumnus, Maximiliano Espojo is now working in the United States as the Duty Manager at the Setai Hotel in Miami.

 

THREE HASHTAGS THAT DESCRIBE YOU:

#globetrotter #multicultural #driven

 

BEST MEMORIES OF YOUR COURSES AT VATEL:

The entrepreneurial strategies course. It taught me how to formulate an idea and how to defend it.

 

YOUR BEST INTERNSHIP MEMORY:

I succeeded in gaining the trust of my managers during my F&B Assistant internship at Hyatt group’s Hotel du Louvre.

 

Then they entrusted me with the responsibility of putting new procedures in place. 

 

YOUR DEFINITION OF A DUTY MANAGER’S JOB:

Ensuring and maintaining the highest quality in a hotel for its guests. A Duty Manager is linked to all the departments in a hotel: rooms division, the front desk, restaurant services, guest relations, human resources, sales, finance, general management, etc.

 

2 HANDS-ON MISSIONS IN YOUR JOB: 

  • A special welcome for my VIP guests
  • Quality control in all the public areas and coordination of the communication between departments

 

2 OFFICE MISSIONS IN YOUR JOB: 

  • Updating and qualifying client files
  • Filing, analyzing and managing complaints              

 

2 SUBJECTS TAUGHT AT VATEL THAT YOU USE EVERY DAY:

  • Human resource management
  • Cross-cultural communication  

 

YOUR FAVORITE TIME AND PLACE AT THE HOTEL:

Talking with the guests at the pool. That’s when I can ask them how their stay is and let them give me their impression.

 

THREE THINGS YOU LOVE ABOUT MIAMI: 

  • The beaches are beautiful, the water is clean and it’s a fun-filled city
  • There’s never a day when you don’t have a musical, sporting or cultural event.
  • The many different cultures who live in the city let you work, go out with and meet people from all over the world!

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