Sophie Lacour, Doctor in Communication and IT Science Docteur outlines the beneficial impacts robots could have on tourists.Thanks to robots, travel or tourist agencies can now attract a broader base of customers by making their premises more accessible to a larger number of customers. Norio, a mediation robot, accompanies people with reduced mobility to visit the Oiron castle in Les Deux-Sèvres.1
Robots can meet expectations of guests who wish to enjoy a unique experience, and can cater to a broader spectrum of needs.Mario is a front desk employee at the Mariott de Gand (Belgium) since 2016. He can speak 19 languages and can memorize a face for a period of 6 months. Welcoming a guest and speaking his own language is a major component of a customer retention policy.
According to the paradox of Moravec, simple tasks performed by men can seem complicated for robots. Thus, they have trouble adjusting to small changes such as a thicker carpet, which can lead to a malfunction.Likewise, current robots cannot decipher emotions such as humor, as shown in the Kombini interview of Sophia, which reveals emotionless reactions.
Similarly, they are incapable of understanding a specific context. If a robot sees two people reacting differently to one event, he will lose focus.Robots have no previous experience to draw upon which is particularly inadequate in the tourism sector, as what is required is understanding guests’ desires.
In conclusion, human skills remain more efficient and deliver better performance than robots, specifically in the tourism sector.
Are there any boundaries to these advances, and what will those future inventions unveil? Sophie Lacour suggests that the potential advent of digital DNA could address the issue, whereby each tourist carries a memory chip under his skin storing his individual data. An additional step towards personalization.
The organic wine market in France is growing very quickly. In seven years, the turnover has tripled.
The hospitality and tourism industry puts people in touch with an ever-increasing and constantly changing world, making it the only one of its kind.
Read our mission.
Geneviève Clastres, journalist at autrement.com, discussed the stakes, the advances and the prospects of sustainable tourism during the Futurum dedicated to the future of the hotel and restaurant industry.Read more
Currently in her 3rd year at Vatel Bordeaux, Sasha Santagati showcases the attractiveness of the city of Bordeaux. Its vibrant bar scene, renowned festivals and its proximity with the ocean makes it a top destination amongst young learners.
In a few years, must-see spots sprang up in Bordeaux for live music lovers. Here is a selection of our favorites.
I am a 3rd year student at Vatel Bordeaux and I am originally from Lyon. Today, I'm going to share with you the addresses that I think are worth a visit in Bordeaux.Read more
It is with great joy that we welcome our students back to Vatel schools. Of course, the virus is still around and so. we must all – cheerfully - respect the health measures put in place in our schools and training restaurants and hotels.Read more
Rida nous raconte son quotidien à l'école depuis la reprise de septembre.Read more
Hello, my name is Adrien, I'm from Dax, in the Landes. I'm currently a 3rd year student at the Vatel Bordeaux school. Today, I am going to share with you the addresses not to be missed.Read more
According to the findings of our latest survey, the future executives of hotel and tourism sectors seem utterly optimistic. They are aware of the challenges awaiting them in the future: robots and sustainable development.Read more
Serving others is a priceless quality in the hospitality industry, but not just there. Students with a degree in hotel management are attractive to employers: their qualities make them champions in all types of professions.Read more
As part of the year of its 25th anniversary, Vatel Bordeaux organized a charity dinner on Friday 29th November 2019 to support the association AFEV Bordeaux at the InterContinental Bordeaux - Le Grand Hotel.Read more
The Covid-19 pandemic has greatly impacted the tourism industry. Vatel Group has decided to provide hotels and restaurants with free access to its online platform of training modules, Vatel E-learning.Read more