On Wednesday, January 15th, Ulrike Stockmann and Annemie Raemdonck, from the Human Resources Executive Complex in the Starwood Group in Brussels came to Vatel Nimes to present the Sales and Marketing department to students.
Hello Ms. Raemdonck. Could you please give us a few facts and figures about the Starwood brand?
Starwood Hotels & Resorts Worldwide Inc. is one of the international leaders in the hospitality and leisure activity sectors.
Our Group has a total of 1,162 hotels in nearly 100 countries, and employs 171,000 people in hotels and restaurants that we either own or manage.
Starwood Group is the owner, manager and franchiser for hotels, resorts and residences that are known throughout the world:
- St. Regis®,
- The Luxury Collection®,
- Le Meridien®,
- Four Points® by Sheraton,
- Aloft®, and
Our Company also has one of the best customer loyalty programs on the market, the Starwood Preferred Guest program that allows members to win and exchange points for free rooms and free upgrading on flights, without any restriction of dates. Starwood also owns Starwood Vacation Ownership, Inc., a world leader in vacation experiences where we offer accommodations in villas as well as a privileged access to Starwood brands.
What advice for the future would you like to give to Vatel students who would like to work in Sales and Marketing?
- “Hands-on Mentality is Key!” Take the time to get to know each department in a hotel so that you’ll be able to experience the different specificities each one has.
- Stay informed about current events in the field and try to start working in a company as soon as possible.
What qualities and skills do students need to succeed in this department?
- An essential quality in these sectors is being empathetic to guests. Empathy allows you to understand what your customers need and expect, thus turning them into loyal customers.
- In addition to that, I’d say: autonomy, a critical and analytical spirit, a good organization and being able to take initiatives.
What jobs and career opportunities did you present to the students?
We gave a presentation on the “Vita and Futura Finance” program. This is about training for executive positions for newly graduated students in Europe, Africa and the Middle East.
We talked about the following departments and jobs:
- Revenue Management
- Human Resources
- Environment & Safety
- F&B Operations
- F&B Management
- Special Events
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