What is your hotel’s client base?
Business during the week, families during the weekends and school holidays. Four airlines have also reserved 40% of the hotel every day.
Hospitality changes to match its customers’ expectations. We’re always trying to “Wow” our clients, meaning that we always have to question ourselves to give them an experience that’s different from what they’d have at a neighboring hotel.
Internet is omnipresent and the image of restaurant services that are degenerating are, in my opinion, challenges to be addressed in the upcoming years.
What is your personnel definition of the French art of hospitality?
In view of anticipating what our clients expect, Accor has created the ACDC program, “AccorHotels Customer Digital Card,” which is a data base of our most loyal clients where we list all of their preferences, so we can better prepare ourselves before they check in.
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