With the increase in economic competition and demand, the emergence of a collaborative economy as well as more and more online travel agencies (OTA), Revenue Management plays a key role. It is no longer a question of merely selling the right room, at the right time, to the right customer. You also have to know how to analyze your position in the market in terms of reputation (in particular the opinions your customers and guests give).Good Revenue Managers must not only have excellent analytical capacities and be extremely proactive, they also must be able to combine fair prices and a good online reputation.
Hotelub, which won the 2017 Laurier d’Avenir for business trips, is a new service that connects travelers from the front desk of their hotel to professionals who are also staying there, thus generating networking. Customers use this application, specifically developed for them, and hospitality professionals have a complete interface to their data and communicate with them. This solution now connects thousands of business guests, eliminates solitude in business trips, improves customer experience and enlivens hotel lobbies and collective areas. A new Events function now allows hospitality professionals to offer connected experiences to their companies, for their seminars, training sessions, etc.
That was a first for me! I wanted to share my experience with them and my expertise in an ever-changing line of work. As a former business traveler, and close to the hospitality field, I’m convinced that in this very competitive context, increasing customer loyalty means improving the customer experience and energizing all collective spaces in hotels. To do that, you must have a successful digital transformation, while retaining the quality of human contacts, which remain fundamental: personalization of stays, proximity, and friendliness are the keys to this. This is what I talked about to students, who were all good listeners: I’ve got great memories of this speech.
Their names are Lola, Charlotte and Lea. All three of them are first-year students at Vatel Nantes and each of them has a hidden talent...Read more
Just 20 years old and Emma has already lived in France, in Germany, in Belgium and in England. She’ll tell us about her international experience with the Marco Polo exchange program from Paris to Brussels.
Emma Lacour, who loves travelling and showing her photos on gastronomy and the French art of hospitality on Instagram, tells us why she decided to study in this field.Read more
Boosting students’ integration and supporting the student council are the main tasks of Chloé Cassagne, head of Student Affairs department at Vatel Bordeaux.Read more
Vatel Bordeaux constantly strives to get its students acquainted with eco-responsible practices such as environmental awareness, waste management and help them support local producers.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
To thank them for a year of working together, the Lyon Metropolis in an Awards Ceremony, pays homage to what Vatel Lyon students have accomplished.
What do Vatel students do when they are not training or in class? Some, like Maxime Culosse, decide to beef up their resumes.Read more
While the international outreach and mixture of theory and practical application convinced Milo’s parents, it was employability and quick promotions in the hospitality industry that seduced Edouard’s...Read more
Geoffrey Pédemay (President) and Andy Gallo (in charge of marketing) provide valuable advice on the organization of the Gala. They also look back on their year as members of the Student Office. Interview.
Today, “fast” is a key word for many people: the clock is ticking and things must get done quickly. It is in this context that fast food appeared, with the consumer’s need to eat quickly.Read more
After teaching courses qualifying students for a BTS advanced vocational diploma in tourism, Marie-Fleur joined the team of Vatel professors in October 1994. She is one of the school's pioneers.
Even before beginning the 1st year of her Bachelor’s degree course at the college, Sibylle had already decided to take part in the Marco Polo programme, without knowing what her destination would be.Read more
Vatel Bordeaux is very proud of its students’ results, with 16 of its 25 MBA students graduating with merit in 2015. This year the girls lead the field, among them our top student, Alexandra Terrier, who has taken second place out of all the studentsRead more
Currently studying in Foundation Year, this young student gives us her first impressions about her life in Bordeaux.
From 4 to 7 November, Jean-Pascal Paubert, board member of the "Union de la Sommellerie Française in Bordeaux", was a judge at the 3rd competition organised by the International Sommelier Association (ASI), in Hong Kong.
Pierre Mettelin, Professor of Oenology at Vatel Bordeaux, completed a ten-day trip to the Anhui Region of China last October, visiting the University of Huangshan with which Vatel signed a cooperation agreement in 2014.Read more
Sandra Pasteur, the mother of Océane, a young student in 1st year of Bachelor Degree tells us about the gratification of her daughter after her entry at Vatel last November.
As he is about to leave on the Marco Polo program in the Philippines, Romain de Charnacé, a Vatel Bordeaux student, gives us some tips to prepare such a trip.Read more
Qian Qian Wu, a Chinese second year MBA student, gives us her opinion on her schooling and life in Aquitaine.Read more