After few months, everyone thinks that this job was tailor-made for him. Eric, a charming, elegant and authentic man who always smiles, puts 'ÉMOTIONS' in the heart of his job.
Eric has applied this rule since he started. Once he got his bearings, he quickly forged close relationships with his students and gained their trust, while working to meet the expectations of demanding guests.
'I thrive on challenges and don’t regret this job at all, but as time went by, I understood that I really wanted to work in hotel services. I quickly found a job at the front desk at the Golf du Medoc. Just six months later I was hired as the Assistant Rooms Manager, and that was my turning point.'
'Beginning from their very first year of studies, Vatel Bordeaux students will have the opportunity to do high-responsibility tasks and manage younger students. That’s the best way to make sure they’re motivated. We do one of the most difficult lines of work in the world, and our life is often the opposite of normal lives. It’s really important that these future professionals are aware that they’ll have a lot of sacrifices to make.'The students are pleased to discover this new director who is always ready to listen to them. 'Eric is an excellent teacher,' said Delphine, a first year Bachelor student. 'After a two-month internship with him, I’m already autonomous, and that’s what I was aiming for. He’s patient, he takes the time to explain everything to us, even does it ten times if we don’t understand, and explains his goals. But what inspires me the most, is how he is detail-oriented, and his eagle eyes, whether it’s on choosing bouquets of flowers or updating reservation procedures.'
When I was concluding this interview, the students stopped by to greet their new director. That’s when he told me about his secret for a successful career: 'To be a good manager, you always have to keep the door to your office open, be present, be ready to listen. You have to share and discuss things; I need these young adults, they nourish me.'
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The Covid-19 pandemic has greatly impacted the tourism industry. Vatel Group has decided to provide hotels and restaurants with free access to its online platform of training modules, Vatel E-learning.Read more