Tourism and Hospitality Client Manager – Banking and Finance

The Client Manager specializing in the tourism and hospitality sector is a relationship management professional who works within a bank. They support hotels, travel agencies, tour operators, and other tourism businesses with account management, project financing, and cash flow optimization. They act as a dedicated point of contact, combining financial expertise with an in-depth understanding of the tourism industry.

Key Responsibilities

The role of a Client Manager specializing in tourism and hospitality is to develop and retain a portfolio of professional clients within the tourism sector. Their main responsibilities include:

Client account management and monitoring: Following up on financial transactions, analyzing client needs and profitability, and providing personalized advice to optimize cash flow and investments.

Business development: Prospecting for new clients and creating financial solutions tailored to the industry's specific needs, such as loans, leasing, insurance, and financing for hotel or tourism projects.

Project support: Advising on financing solutions for the construction, renovation, or expansion of hotels and tourism facilities.

Client relations and retention: Maintaining regular contact with clients, monitoring their performance, anticipating their needs, and proposing custom solutions.

Required Skills

To succeed in this position, several skills are essential:

Financial and accounting skills: Expertise in financial analysis, banking products, and financing solutions.

Knowledge of the tourism/hospitality sector: Understanding the economic challenges, operational specifics, and business cycles of the industry.

Communication and client relations: The ability to negotiate, advise, and retain clients.

Organization and rigor: The capacity to manage multiple files simultaneously and adhere to banking procedures.

Proficiency in English and other foreign languages: Essential for dealing with international clients.

Education

A bachelor's or master's degree is generally required, with a specialization in banking, finance, management, or business. A background in hospitality and tourism (MBA or Bachelor at Vatel) supplemented by financial training can also lead to this role. Experience in the tourism or hotel sector is highly valued.

Salary

The average salary for a Client Manager specializing in tourism and hospitality ranges from €30,000 to €45,000 gross per year at the beginning of their career. With experience and depending on the size of the bank or the complexity of their portfolio, it can reach €60,000 or more.

Career Progression

After several years of experience, a Client Manager can advance to:

Senior Professional Client Portfolio Manager

Bank Branch Manager specializing in tourism and hospitality

Corporate or Professional Market Relations Manager

Hotel and Tourism Financing Consultant

Success Stories of Vatel Graduates